Privacy policy

Last Updated: July 2026

Environmental Textile Products ("ETP," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our websites — etpinfo.com and environmentaltextileproducts.com — or place an order through our Shopify-powered store. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our websites.

1. Information We Collect

We may collect the following categories of personal information when you interact with our websites or submit an order or quote request:

Information you provide directly:

● Name, company name, and job title

● Billing and shipping address

● Email address and phone number

● Payment information (processed securely through our payment processor; ETP does not store full card numbers)

● Order details, product specifications, and custom fabrication requirements

● Messages or inquiries submitted through our contact forms

Information collected automatically:

● IP address and general geographic location

● Browser type and operating system

● Pages visited, time spent on pages, and referring URLs

● Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use the information we collect to:

● Process and fulfill orders, including shipping and tracking

● Respond to quote requests and customer inquiries

● Send order confirmations, shipping notifications, and customer service communications

● Improve our website, products, and services

● Comply with legal obligations and enforce our Terms of Service

● Prevent fraud and protect the security of our website and customers

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Sharing of Information

We may share your information with trusted third parties only as necessary to operate our business and provide services to you, including:

● Shipping carriers (UPS, USPS, and others) to fulfill and deliver your orders

● Payment processors to securely process transactions

● Our e-commerce platform provider (Shopify) and website hosting services

● Email marketing and customer communication platforms (such as HubSpot), if you have opted in to communications

● Professional advisors (attorneys, accountants) bound by confidentiality obligations

● Government authorities or law enforcement when required by applicable law or legal process

All third-party service providers are required to handle your data in a manner consistent with this Privacy Policy and applicable law.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining order records, honoring warranty or return rights, and complying with legal and tax obligations. When information is no longer needed, we dispose of it securely.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, or disclosure. Our Shopify store uses industry-standard SSL/TLS encryption for all transactions. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our websites use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small data files placed on your device. You can control cookies through your browser settings; however, disabling certain cookies may affect the functionality of our websites.

We may use the following types of cookies:

● Essential cookies — required for the website and checkout to function properly

● Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics)

● Preference cookies — remember your settings and preferences

We do not use cookies for third-party advertising or behavioral tracking unrelated to your experience on our websites.

7. Third-Party Links

Our websites may contain links to third-party websites, including trade association pages, carrier tracking portals, and social media platforms. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our websites and e-commerce store are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

9. Your Rights and Choices

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

● Access the personal information we hold about you

● Request correction of inaccurate information

● Request deletion of your information, subject to legal retention requirements

● Opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails

To exercise any of these rights, contact us using the information in Section 11. We will respond within a reasonable timeframe.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically. Continued use of our websites following any update constitutes acceptance of the revised policy.